Alpine Auto Body’s privacy and SMS policy

Privacy Policy for SMS Communications

Effective Date: [4/1/2025]

At Alpine Auto Body and Collision Centers LLC , we value the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide when interacting with our SMS services.

1. Information We Collect

When you interact with our SMS service, we may collect the following information:

• Phone Number: Your mobile number when you opt-in to receive SMS messages.

• Message Content: Any messages you send or receive through our service.

• Usage Data: Information about how you interact with the SMS service (e.g., whether messages are opened or clicked).

2. How We Use Your Information

We use the information collected for the following purposes:

• Sending Notifications and Updates: To deliver important updates, promotions, or other information you have opted to receive.

• Customer Support: To assist you with any questions or issues you may have regarding our products or services.

• Improvement of Services: To analyze how our SMS service is used and improve its functionality.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with third parties in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering SMS services.

• Legal Requirements: We may disclose your information if required by law or to comply with legal processes or requests.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. However, please be aware that no method of transmission over the internet or mobile network is 100% secure.

5. Opt-In and Opt-Out

• Opt-In: By providing your phone number, you consent to receiving SMS communications from us.

• Opt-Out: You may opt-out of receiving further SMS messages at any time by replying with "STOP" 

6. Retention of Data

We retain your data for as long as necessary to provide our services or as required by law. If you opt-out of SMS communications, we will cease sending you messages but may retain some information for compliance purposes.

7. Third-Party Links

Our SMS messages may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

8. Your Rights

Depending on your location, you may have certain rights concerning your personal data, such as the right to access, update, or delete your information. Please contact us if you wish to exercise these rights. SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated via SMS or posted on our website.

10. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at:

• Email: AlpineCollisionCenters@gmail.com

• Phone: 330-608-6932

  SMS Terms & Conditions
  
  1- SMS Consent Communication:
  
  The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
  
  2- Types of SMS Communications:
  
  If you have consented to receive text messages from Alpine Auto Body and Collision Centers LLC, you may receive messages related to the following :
  
  Appointment reminders
  Follow-up messages
  Repair updates 
  ETC.

  
  3- Message Frequency:
  Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your vehicle repairs.
  
  4- Potential Fees for SMS Messaging:
  
  Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
  
  5- Opt-In Method:
  
  You may opt-in to receive SMS messages from Alpine Auto Body and Collision Centers LLC in the following ways 
  Verbally, during a conversation
  By submitting an online form
  By filling out a paper form
  Filling out an online form 

  6- Opt-Out Method:
  
  You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
  
  7- Help:
  
  If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 330 608 6932 or AlpineCollisionCenters@gmail.com
  
  Additional Options:
  
  If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
  8- Standard Messaging Disclosures:
  
  Message and data rates may apply.
  You can opt-out at any time by texting "STOP."
  Message frequency may vary